IT SHOULD BE NOTED THAT DELIVERIES MAY BE DELAYED DUE TO SEVERE INCLEMENT WEATHER CONDITIONS.
ONE MAN DELIVERY IS FREE TO MOST MAINLAND UK LOCATIONS.
ITEMS ARE SENT OUT THE SAME OR NEXT WORKING DAY ON A NEXT DAY SERIVCE.
OPTIONAL TWO MAN DELIVERY IS OFFERED AT A SMALL SURCHARGE, THIS IS HIGHLY RECOMENDED FOR ITEMS OVER 35KG IF YOU ARE UNABLE TO OFFER ASSISTANCE UNLOADING.
North Scotland, UK Islands, Northern Ireland and all other NON mainland locations incur an additional surcharge. Unfortunately we are unable to deliver any items to the Channel Islands.
For any items with the next day delivery option selected, payments cleared before 12 Noon Monday to Friday goods will be shipped the same day. Delivery is usually next working day, although it can be 2 or 3 days more depending upon location, courier performance, etc.
Next Day Delivery
Items that are eligible for the Next day delivery will be made within 1 to 2 working days after you place your order. Please see the below example of expected delivery time frames:
Orders placed by 12 noon Monday to Friday will be delivered the next working day
Orders placed after 12 noon Monday to Friday will be delivered within 2 working days
Orders placed after 12 noon Friday and before 12 noon on Monday will be delivered on Tuesday
Items over 35kg (excluding next day delivery): Orders are delivered with either our own delivery drivers who are used to handling the bulky products or a third party one/two man delivery service. Our own team of drivers cover 90% of the UK on a weekly basis. If you require delivery on a certain day or you do not wish to wait for our in house delivery service then please let us know and we will dispatch your item to arrive on your requested delivery date. With this is mind most items can be delivered within 2 working days of purchase. Unless you contact us to request differently your item will be delivered using our own delivery drivers, delivery using this method will be notified via email within 1- 7 working days. Occasionally we may not be able to fit your item onto our own drivers van in which case we may have to send the item out with a third party delivery service, in these rare cases delivery may be up to 14 days from ordering and you will be contacted by telephone to confirm exact delivery arrangements. If you have any specific delivery requirements then please contact our delivery team on email@example.com and we will endevour to accommodate your needs.
Heavy Items/Palletised Deliveries: Items over 65kg we try and use our own drivers at all times however in certain circumstances (usually far off locations) we may use a pallet courier in which case you should be prepared to accept palletised delivery. The driver will attempt to deliver the pallet to your front door, but in some cases this may not be possible and they will make the delivery as close as possible. Can you please inform us if you have a gravel driveway or restricted access to help us to ensure a smooth delivery.
DELIVERIES REQUIRING A SPECIFIC DELIVERY DAY: If you are unable to accept delivery on a particular day please state this at the time of order, either by email or telephone. Failure to do this may result in us being unable to meet your specific delivery requirements.
A signature is always required upon delivery. All goods are covered for loss or damage whilst in transit. If your item shows signs of damage on delivery it is crucial that you write ‘DAMAGED’ on the delivery note. In signing for the item you are agreeing that the item has been delivered to the best of your knowledge in perfect condition and we may not be able to hold the courier responsible. Please ensure that ALL items are inspected and any damage is reported to us within 48 hours of receipt. We always try and replace damaged parts at no cost to the buyer prior to collecting the item and lodging a claim on the buyers behalf. In the event of failed delivery such that the item is returned to us, then the buyer will be responsible for the cost of the return carriage. For items under 35kg will always attempt delivery more than once before the delivery fails.
Failed deliveries over 35kg will incur a penalty equivalent to our costs incurred and redelivery will then be at the original charge (free in most cases).
Please note that if your order is delivered by a lone driver and your item is large or heavy then you may be required to provide adequate assistance in unloading and moving the item. It should also be noted that all items are dispatched on a ground floor/front door delivery service.
All delivery time frames are dependant upon courier performance.
If returning an item to us it is essential that you contact us first for an appropriate RETURNS REFERENCE NUMBER AND RETURN ADDRESS.
7 Day Money Back Guarantee
If you notify us that you wish to cancel the order in writing within 7 working days (from the day after receipt) and subsequently return your item to us we will issue a full refund of the purchase price. Delivery charges are none refundable where delivery is chargeable at the time of order including specialist delivery and surcharges. For the 7 day money back guarantee to apply the buyer will be fully responsible for the cost of returning the item. The item returned should be brand new / unused otherwise the refund may not be granted. Please make every effort to keep the original packaging as transporting unboxed products by courier can cause a lot of problems.
We make every effort to ensure that the service we provide is as efficient and effective as possible. However, if you do have a complaint about a product or our service, then e-mail our customer services department at firstname.lastname@example.org. We will acknowledge a complaint within 24 hours and our customer services department will endeavour to resolve the complaint as quickly possible keeping you informed at all times. All complaints will be confidential and treated fairly.