Shipping & Returns : Sport & Leisure UK, Trampolines, outdoor fun, sports and gym equipment

DELIVERY

We only sell items which we have in stock, so you will never have to wait for a delivery. We despatch at 12noon every working day (i.e. Monday to Friday excluding bank holidays), so if you purchase your item at 8am in the morning it will be despatched the same day, or if you purchase at 10pm in the evening it will be despatched the next working day. (If you would prefer not to receive your delivery immediately you are also welcome to arrange despatch for a later date. Please send us an email or call us immediately after purchasing to let us know.)

We can deliver anywhere in the mainland UK, and we can deliver most items to most islands. We regret that we are currently unable to deliver to the Isle of Man or the Channel Islands.

Please note that for your security if payment is made by credit or debit card we can only deliver to the card billing address. If you would like us to deliver to an alternative address it is possible to pay by cheque or postal order - please contact us on the telephone number below or atsales@sportandleisureuk.com for details.

DELIVERY SERVICES
We have two delivery services, depending on the weight and size of the item purchased - please check the item description to see which option applies. If you purchase a courier item and a pallet item in the same order, they will normally both be sent using the pallet delivery service.

Courier delivery
The majority of our products are sent by courier. We use an overnight courier service, so your purchase should be delivered the next working day after we send it out. All deliveries are made during working hours, Monday to Friday.

The standard service covers mainland England and Wales and the majority of Scotland - for other areas of the UK (including all islands, Northern Ireland and the Isle of Wight) the courier companies add a surcharge (see map below for details). This varies by area and by weight, and sometimes we can make savings for you, so please contact us by telephone or email if you live in one of these areas. Please note also that for remote areas of Scotland, even on the mainland, delivery may take a little longer.

If you are not at home when they try to deliver, the courier will normally put a card through your door with the details of your local depot so you can contact them to arrange a convenient day for redelivery. However we will also supply you with their contact details, so if for any reason you haven't received your package on the due date you should assume that they tried to deliver and contact them anyway to arrange for redelivery. They will hold your package in their local depot for 4-5 working days, after which if they haven't heard from you it will automatically be returned to us and a redelivery charge would be payable.

The delivery services we use have proved to be very reliable - the number of 'on time' deliveries has been quoted at over 99%. However please note that these are commercial courier companies and are not under our control, so we cannot guarantee their service.

Heavy item delivery
For larger, heavier items we use either our own experienced delivery drivers or, if it is more convenient for the customer, a third party carrier. Our drivers cover 90% of the mainland UK and are in each area at least once a week. This has a number of advantages - they know the products, they can call you to let you know what time to expect them and you are dealing directly with us to arrange the delivery. This is our default service, and unless we hear otherwise we will go ahead with this service and you will be contacted by telephone to let you know what day to expect your order. Delivery is normally within 7 working days, but on rare occasions a van may not have space in which case it may take 2 weeks. If this should happen you will be contacted by telephone to confirm the arrangements.

Please note that if a delivery is booked in and there is nobody to meet the driver, a charge will be made to cover our costs. Also deliveries are to the kerbside only and will usually be made by one person, so you may need to help the driver unload your order and please also make sure that you have any help you need to carry the item into your property. If needed, in most areas we can also offer a 2 man delivery service - please call for details.

The standard delivery charge covers mainland England and Wales and southern Scotland. Delivery to the remainder of the UK (including any island) will carry a surcharge and may take longer (please see map below for details). This surcharge varies by area, and sometimes we can make savings for you, so please contact us by telephone or email if you live in one of these areas. We regret that we cannot deliver heavy items to the Orkneys or Hebrides. If you have any doubt about which area you are in, please contact us with your postcode.

DELIVERY INSURANCE
Delivery insurance is provided free of charge on all deliveries, but there are two conditions that must be fulfilled in order to claim. Firstly, if there is any damage to the package, you MUST write 'Damaged' next to your signature, whether it is paper or electronic. If you have a courier delivery and there is no apparent damage and you don't have time to check the contents of the package, you MUST write 'Contents Unseen' next to your signature. If you have a pallet delivery (or for delivery of any item over ?250) you should check it before signing. Secondly, you MUST notify us directly by email of any damage within 48 hours of delivery.

Please note these instructions are important - the drivers are very unlikely to suggest that you mark a delivery as damaged, and once the couriers have a 'clear' signature they will consider the package to have been delivered in perfect condition and it will not be possible to make a claim on the insurance.

WARRANTY AND RETURNS

Returns
We are very confident that you will be happy with your purchase, but you are welcome to return any item to us within seven days of delivery. The goods must be unused, in fully resaleable condition and in their original packaging. We cannot accept returns at our office address, so if you would like to return something to us please contact us to make arrangements to send it to our warehouse. Returns must be sent via a trackable method and we strongly recommend getting delivery insurance. Proof of postage is not proof of delivery - please send only by a method that requires a signature. We regret that we are unable to collect items directly from customers.

If you do wish to return something you have bought, you must contact us beforehand at sales@sportandleisureuk.com - once we have received and inspected the goods, your payment will then be refunded minus our delivery and insurance costs.

Cancellations
If you wish to cancel an order, you are very welcome to do so at any time until it is collected by our courier (unless an alternative arrangement has been made, this will normally be 12 noon following the receipt of payment). Contact us at sales@sportandleisureuk.com and we will refund your payment in full.

Once an order has been collected by the courier, it is still possible to cancel but the payment will be refunded minus any delivery and insurance costs which have been incurred.

Damaged goods and delivery insurance
We check all our goods before they leave the warehouse and offer free delivery insurance with all our products. We have also spent a considerable amount of time and effort finding the best courier services we can. However, inevitably with courier deliveries things may on occasion arrive damaged.

If an item does arrive damaged, please contact our customer service team and they can sort any problems out for you very quickly. Any damage that occurs will be covered by the delivery insurance, subject to the following:

When you take delivery you must check the box and if there is any sign of damage you MUST note 'Damaged' on the delivery note or terminal at the time of delivery. If there is no apparent damage but it is not possible to inspect the contents of the package, you MUST write 'Contents Unseen' on the delivery note or terminal. If the couriers receive a 'clean' signature they will consider that the goods have been delivered in perfect condition and it will not be possible to make a claim on the delivery insurance. If there is any damage, you must also notify us directly within 48 hours of receipt. We cannot accept damage claims which are notified after this period.

Faults
If you receive an item that is faulty, you must notify us within seven days so that we can take appropriate steps in getting the problem resolved. After seven days the item will be considered to have been accepted in good condition, but we offer a minimum of 6 months warranty on all items.

Warranty
All products come with a minimum 6 month RTB warranty unless otherwise stated in the description. If any product develops a fault within the warranty period you simply need to return it to us and we will either repair or replace it for you. However in many cases it may be quicker and easier for you if we simply send you replacement parts, and if you would prefer this we are usually very happy to do so. If you would like to return something, please note that packages cannot be sent to our office address so please contact our customer service department to obtain a return reference and details of our warehouse address.

Shipping & Returns

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